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Reservation Policies

1. Rates do not include 12% tax. Daily, weekly, and monthly rates can vary.

2. Unless otherwise noted a security deposit of $350.00 will be included in the rental contract and has to be paid in advance as the rental amount. Tenants agree to pay for any damage caused. If there is no damage the security deposit will be returned within two to four weeks of departure.

3. We prefer your reservation be paid with check or money order. We accept VISA or MC with a 5% processing fee.

4. A 50% deposit is required to hold your dates. Your balance is due 45 days prior to arrival, 60 days for holidays.

5. Cancellations made 60 days before arrival are 50% refundable, within 30 days non-refundable at the owner’s discretion. Cancellations and refunds are based on the ability to re-rent. A cancellation fee of US 150 will apply. No refund on holiday rentals.

6. No smoking inside the property.

7. Check-in 3:00 PM, check-out 10:00 AM. Early check in and/or late check out can be arranged at half a day’s rate if it's possible.

8. Maid service is three times a week if not stated otherwise. No maid service on Sundays and Mexican holidays. Maid service can be increased for an additional charge of $20 per day.

9. At the time of final payment you will receive an email outlining the additional services we offer, including airport transportation. Please let us know at least a week in advance which services you would like us to set up for you.

10. Directions and entry procedures will be sent out two weeks prior to your arrival. Directions are from Cancun Airport to your vacation home. Entry procedures include the lock box code for the house and service phone numbers. Please remember to bring these instructions with you.

 
Mi Casa en la Playa Vacation Rental in Playa del Carmen